How to say NO when your client (or anyone) asks you for something you don ‘t want to give, and what to do when people try to cross your boundaries.

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In the Show..

Nicola’s son and his father set off for a boys’ activity holiday in Turkey, and Judith enthuses about having six brilliant ideas in one hour.

  • What’s Fuelled Their Fire?

Judith loves that two new sign-ups to her newsletter used the Call to Action button on her Facebook Page, a first as far as she is aware. And Nicola is celebrating the long awaited publication of Dan Norris’ new book, Content Machine.

  • Client Challenge of the Week

Judith’s announced she’s putting her prices up on 1st September from £50 a month to £75, a 50% price increase to new members of her Small Business Big Magic club. She’s received two requests to join after that date but at the old rate. How to say NO, kindly and calmly, where people ask for something outside your terms.

  • J&N Project Updates

Nicola chews over a conundrum as she realises that her ideal clients may be corporates, despite the special challenges they bring. Judith is delighted to be making some referral income from her two “bit on the side” projects, which she is enjoying so much that she just can’t help sharing.

  • Words of the Week

Judith’s choice this week is NO and Nicola’s is Lazy.

  • Who or What’s Impressed?

Nicola is experimenting with a new intelligent content scheduler called and Judith is impressed by people who as for a discount – or anything –  “because”.

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Nicola Cairncross

Judith Morgan