In today’s podcast, Nicola and Judith talk about confrontation. When business goes wrong or the goalposts move or you feel you’ve been misunderstood, what’s the best way to resolve matters? How to handle disputes without fear or upset or accusation or finger-pointing!

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In the Show..

Judith’s lunching with her brother who’s growing facial hair for Movember, and Nicola’s thinking again about Infusionsoft.

  • What’s Fuelled Their Fire?

Nicola is investigating the creation of an outbound sales prospecting funnel and Judith is renewed by having been especially useful to clients this week. That often happens, but not always.

  • Client Challenge of the Week

Confrontation. What to do when business goes wrong. How to solve disputes without confrontation, how to be heard, how to work out what you want and ask for it cleanly and clearly without emotion. Learn how to explain how you feel and why it’s best not to do this via email or text or any other written means which serves often only to compound the original misunderstandings as people can feel shocked and/or attacked and that they must attack back by way of defence.

  • Words of the Week

Nicola chooses Outbound and Judith opts for Minimalist.

  • J&N Project Updates

Judith advances several of her “bit on the side” projects and Nicola realises its time to start saying no to more in order to focus on her own most desired business outcomes.

  • Who or What’s Impressed?

Nicola is impressed by Steli Efti interviewed on the Entrepreneur on Fire podcast and Judith likes an article about Idea Sex and how New Yorker cartoonists generate 500 ideas a week and handle rejection most of the time.

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Discover more…

Nicola Cairncross

Judith Morgan